SpectralWorks has introduced Zendesk as its’ online customer support solution. For all support issues regarding our products and services please use the new support button which will appear at the bottom right hand side of relevant pages of our website. This will allow you to add ‘Tickets’ to our database and you will be able to receive updates and track the progress of your support issue.
Selecting this button will bring up a simple dialog which will allow you to submit details of your problem and to which product or service the problem relates to. You can also attach relevant files and screenshots showing the steps to reproduce the issue where relevant.
If it is the first time that you have used your particular credentials to submit a ticket you will receive an email requesting that you validate your submission and contact details. After this you will receive email acknowledgment and updates regarding your ticket. Occasionally we may ask for further information and this will again usually be by email. Replying to any email that you receive regarding your ticket will automatically be tracked and actioned in the Zendesk system.
If you have any questions, please do not hesitate to open a ticket and we will get a response to you as soon as possible.