SpectralWorks uses Zendesk for Support Management and Tracking

SpectralWorks has introduced Zendesk as its’ online customer support solution.  For all support issues regarding our products and services please use the new support button which will appear at the bottom right hand side of relevant pages of our website. This will allow you to add ‘Tickets’ to our database and you will be able to receive updates and track the progress of your support issue.

Selecting this button will bring up a simple dialog which will allow you to submit details of your problem and to which product or service the problem relates to. You can also attach relevant files and screenshots showing the steps to reproduce the issue where relevant.

If it is the first time that you have used your particular credentials to submit a ticket you will receive an email requesting that you validate your submission and contact details. After this you will receive email acknowledgment and updates regarding your ticket. Occasionally we may ask for further information and this will again usually be by email. Replying to any email that you receive regarding your ticket will automatically be tracked and actioned in the Zendesk system.

If you have any questions, please do not hesitate to open a ticket and we will get a response to you as soon as possible.

 

Our Products

AnalyzerPro

AnalyzerPro® is a productivity software application for LC-MS and GC-MS data with support for multiple vendors’ data. This comprehensive post-processing utility provides optimized workflows for sample-to-sample comparison, target component analysis, quantitation and library searching for data generated from any LC-MS and GC-MS platform. Using its proprietary algorithms to detect obscured components that existing software packages are unable to find without .....

NIST MS Library

The NIST/EPA/NIH Mass Spectral Library with Search Program is the standard MS spectra reference database. This library is available with version 2.0g of the full-featured NIST MS Search Program for Windows and includes ....

RemoteAnalyzer

RemoteAnalyzer is the only open access software solution for today’s fast-paced laboratory. It is designed to operate and optimize the management of multiple locations, multiple types of analyses, multiple scientists of the entire skill set range as well as multiple instrument types from a variety of different vendors. The walk-up ......